Refund and Returns Policy

At Skin Care Zone, your satisfaction is our top priority. If any item you receive is faulty, incorrect, or damaged, we assure you a hassle-free resolution. Upon returning the affected product, we will either replace it or provide a full refund. For such replacements, additional shipping fees will not apply. For further details, kindly refer to our Cancellation & Return Policy.

Refund & Return Guidelines

We follow a “closed box delivery” policy to ensure the authenticity of products, maintain customer privacy, and prevent tampering or adulteration. If you encounter an issue like receiving a defective or incorrect item, we will arrange for a replacement or refund under these conditions:

• If a defect (damage, faulty, or wrong product) is noticed after opening the box, contact our Customer Relationship Management Department immediately via hotline (+8801952524545) or inbox. Ensure you provide photo or video evidence.
• Valid complaints must be reported within 3 days of receiving the product. For electronics, a 15-day replacement guarantee applies for defective or non-functioning items.
• Swatched, used, or liquid/semi-liquid items are not eligible for exchanges or refunds.
• Products cannot be exchanged or refunded if preferences (smell, texture, color, design) change after purchase.
• Once the product seal is broken, or if it doesn’t suit the buyer, return or exchange requests will not be entertained.
• For incorrect orders placed by the buyer, exchanges may be arranged, but costs for return and resending must be covered by the buyer. Approval of such exchanges depends on management’s discretion.
• Returns must include the original invoice, Skin Care Zone box, and undamaged product packaging (if applicable).
• For lingerie items, please consult our female advisors for sizing before purchase. Contact our hotline (+8801952524545) for assistance with any issues. Panty items are strictly non-returnable or exchangeable.

Product Return Process

• For customers within Dhaka, product pick-up is arranged free of charge (conditions apply).
• For customers outside Dhaka, return the product via Sundarban Courier Service. If your claim is validated, courier charges will be reimbursed.
• If the return claim is invalid, the same product will be returned, and all related expenses must be borne by the customer.

For inquiries, contact:
Hotline: +8801952524545
Email: admin@skincarezone.shop